updated January 2026

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Cancellation Policy for Private Pilates Sessions 

You may cancel or reschedule your private appointment without penalty up to 24 hours before your appointment time. We reserve the right to charge a rescheduling fee of $15 for cancellations within 24 hours and/or to deduct a session or class for cancellations less than 12 hours before scheduled time or for no shows. 

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Cancellation Policy for Group Classes

We request 24 hours notice for changes or cancellations and allow a grace period between 12 and 24 hours. Cancellations less than 12 hours before class start time are considered 'late cancels' and are deducted from your class package or billed at the one-time rate. 

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Terms and Cancellation Policy for Duet Semi-Private Sessions

For semi-private duet sessions:

• Cancellations or changes more than 48 hours before appointment time are allowed without a fee or penalty.

• Schedule changes or cancellations more than 24 hours and less than 48 hours before appointment time, studio reserves the right to charge a $25 rescheduling fee per person.

• For cancellations less than 24 hours, the full session may be billed or deducted from your package. 

• “No show” is a late cancellation; this policy applies. 

 

By booking appointments or classes with Mat Pilates ATX, you agree that you understand and accept these studio policies.

 

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Studio Policies

For all clients attending group classes or private and duet sessions:

Unless specified, in-person classes/sessions are approximately 55 minutes long. 30-minute private classes may be available by individual arrangement for pre- and post-natal clients and persons recovering from injury or illness. Online classes, special events, and workshops may be longer or shorter, and the length is indicated at registration.

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For all sessions: please wear appropriate exercise attire including undergarments that cover your private areas, hips, buttocks and upper thighs. Leggings, bike shorts, sweatpants, or exercise shorts are recommended. If you have questions about appropriate attire, please contact an instructor

 

You may opt to wear clean “sticky socks” created for Pilates / Barre workouts.

 

For the welfare of others, please do not attend class if you are ill or contagious or have a fever over 100 degrees.

Group exercise classes are not for persons with acute injuries. Group classes are not for prenatal clients without instructor approval. If you are pregnant or managing an injury with or without the care of a healthcare provider (doctor, physical therapist or other licensed medical professional), please consult instructor(s) before participating in any class. Phone consultations are available by appointment.

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Please notify us of any changes in your health/medical condition.

 

For Circle C Community Center group classes:

You may arrive up to 10 minutes early to stretch or warm up for class.

Please remove shoes and place shoes and belongings at the edge of the studio/room on the wall where the door is.

Any item left at the studio or classroom will be held and I’ll attempt to find you. Gentle reminder to check your surroundings before departing.

Please put cell phones on vibrate or do not disturb. If you need to use your phone, please step outside of the room/studio.

No pets in the studio.

Please arrive perfume and fragrance free except for appropriate deodorant or antiperspirant. 

Teen minors are allowed with parent waiver and instructor approval.

Studio reserves the right to assign a substitute teacher for all classes.

Water bottles with lids are allowed in the studio. No food is allowed during class time at the community center.

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For private and duet appointments/classes at our private studio:

You may arrive 5 minutes before your scheduled appointment. For home studio appointments, you may enter and sit down on the chairs by the door or use the restroom, second door to the left.

After class, thank you for your friendly departure after session/class to allow for cleaning and client transfer time between sessions. You are welcome to use the restroom before you go.

All clients may choose to wear a face mask to protect yourself and/or others. For clients with compromised immunity in private appointments, you may request that your instructor wear a mask. 

In the event of an outbreak, we follow current Centers for Disease Control guidelines regarding mandatory face masks to reduce spread of infectious disease in public spaces.

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Scheduling, Booking, Payment and Cancellation Policies

All financial and scheduling transactions will be done via text, email or online whenever possible. 

We offer clients standing appointment schedules that reserve a recurring time and day for you on a weekly and monthly basis. We adjust schedules for travel, holidays, and personal time off. However, our studio is set up to support clients with their recurring and ongoing commitment to practicing Pilates.

Single, non-recurring drop-in appointments are billed at the applicable single rate.

Clients with an active package may schedule sessions/classes in advance. We recommend reserving your schedule for at least eight weeks at a time, and we allow reservations 4-6 months in advance. Please reserve those sessions with a credit card on file at the time of booking. 

All bookings are subject to the cancellation policies above.

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